Writing to Write
After months of hobbling on iOS7 with iPhone 4 (iMessage woes). I finally upgraded to a 5s. Everything was perfect, preordered the phone, got a great deal through Best Buy for a trade-in. But it all went South when I got fed up with BB not calling me. I called a second location, they had 5s’ in stock and apparently plenty. The trade-in program was still going on, so I sat there, patiently, waiting for Rick at Best Buy to verify my Verizon account and understand that I was eligible for an upgrade, 35:00 min. Fine, you guys are swamped today, I get it. don’t worry. He tells me a number for my phone, and reminds me to not worry if it doesn’t sound right, we still have your trade-in (Guaranteed $100 trade in value at BB if working properly).
Before the box is unwrapped, he tells me to sign the screen. I ask what for, and he explains the new contract, and the taxes for the phone will be taken from the unsubsidized price. I ask questions, he gives me calming answers, that they will reimburse me at the end of the transaction. I sign a new 2 year contract. He opens the box, I ask about my old phone, he acts oblivious. He scolds me for not reminding him earlier, takes my phone out of my hand, gets info off of it for the Verizon/iPhone switch process, and hands it back, tells me I don’t have to wipe it, that his team will wipe non-network settings eventually (Pics, Texts, Apps, History). I respond no, I’d rather wipe it, I don’t mind.
He rings me up $260 for my new phone. I ask once again to proceed with the $100 trade-in, he had forgotten. Dismisses my comment, takes my blank phone again in his hand, and says no, this isn’t in good, its got cosmetic damage on the ridge. Referring to a case scratch. I didn’t argue, I just wanted to undo it, he said no, I already signed the contract.
Did I get boned?